RETURN & EXCHANGE POLICY
Rock Creek LLC, offers a 30 day return, refund and exchange policy. You must contact (email or phone) Rock Creek LLC, prior to any return, refund, or exchange to receive a RMA number. Please do not ship any returns to us without an RMA number as this could result in significant delays to your return. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number.
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. If the packaging has been opened or damaged on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, "Sale Items" and products sold "as is" or "used".
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Rock Creek LLC, cannot be responsible for any packages that are lost while being shipped to us. Please note that the USPS Priority Mail tracking does not update in real time, and they will only initiate a trace on packages after a 30 day waiting period.